The Future of Books … and it IS Cool!

May 9th, 2011

Say what you will about Al Gore’s political career but he has been on the forefront of some trends. He was one of the first to sound the bell about global warming way before it was in vogue. Now he’s presenting the global warming story with possible solutions in the first full-length interactive book. Called Our Choice, it was designed for the iPad, iPhone and iTouch. The future has arrived in publishing and it is good!

Push Pop Press created this hour-long documentary app that is rich with:

  • 270 photographs shot by some of the best photo journalists,
  • interactive maps that allow you to zoom in and explore,
  • 15 animations,
  • 35 short video clips,
  • 15 interactive graphics and
  • compelling audio photo captions narrated by Gore.

You can download the free book here.

Is there an interactive book in your company’s future? Probably, if you have a worthwhile story to tell. CHS Communications can help you shape your story and present it through a variety of other vehicles.

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Creating a Good Story for Your Company … and Some Tasty Beer

April 21st, 2011

Boulevard Brewing Company was part of a big problem with no easy solution. More than 160 million pounds of glass was ending up in Kansas City area landfills each year. Boulevard, the largest specialty beer brewery in the Midwest, was contributing 10 million bottles annually. Worse still, there was no processing or collection facility in Kansas City to recycle the glass. Here was the perfect opportunity for Boulevard to help solve a local problem of which it was a part AND create a good story for the company … the story of Ripple Glass.

In 2009, Boulevard built the $6 million Ripple Glass recycling plant and set up 70 purple glass recycling containers across Kansas City. In 2011, the company is hoping to break even on the cost of building and operating the plant. Glass arrives at the plant where it is cleaned, crushed and then sent to Owens Corning and other fiberglass manufacturers, as well as other bottling companies to be reused.

We rise and fall on how much raw material we can attract by getting people to recycle glass, so we can break even financially on the cost of the plant,” Boulevard CFO Jeff Krum said. “You can only recycle paper so many times but you can recycle glass infinitely, so this makes sense. There is a huge demand for recycled glass in Kansas City. Owens Corning alone would take all the recycled glass that we could provide them.”

When the Ripple Glass plant was built in 2009, just 3 percent of Kansas Citians recycled glass. Today, about 15 percent are glass recyclers and Boulevard hopes to increase that percentage to the national average of 30 percent.

Other companies are finding ways to team up with Boulevard and Ripple Glass. Deffenbaugh Industries, for example, is launching a pilot project with Boulevard in which it is collecting glass from 80 area restaurants and bars. United Missouri Bank is promoting Ripple Glass in its customer communications and providing glass collection bins at its various bank locations. The partner list is growing.

If your Kansas City company doesn’t have a “do good for the community” story yet, you can easily make Ripple Glass part of your story. You can contact Ripple Glass to obtain a purple class collection bin for your company location. Then you can encourage your employees and customers to recycle glass.

You can add some fun to your recycling efforts by encouraging your company’s departments to compete in the amount of glass they bring in for recycling. To get all the mileage you can out of this do-good story, you can state that your company is a proud supporter of glass recycling and feature the Ripple Glass logo on your website and other communications. Now that’s a story you can feel good about being a part of!

Contact CHS Communications to learn more about ways to create a good story for your company.

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Effective Marketing Means Good Storytelling … Just Ask Vera Bradley

March 27th, 2011

Vera Bradley wants to take you to New Orleans — not the tawdry city with grimy streets and sketchy characters. She wants to take you to a charming city where young girls carrying floral bags frolic down the street with the Paulin Brothers Jazz Band in tow. Where two young lovelies sit at an outdoor patisserie munching sweets and another young lass leans on the railing of a garden balcony … with a floral satchel in her hand.

This is New Orleans at its finest but Vera Bradley isn’t selling summer adventures in the French Quarter, just the floral bags, satchels and luggage featured in every shot.

Good marketing is all about good storytelling. The Vera Bradley company could have created a catalog extolling the features of its lovely, though pricey, bags. Yawn! Or create a catalog that would transport you from your gray, chilly day to a sunny, interesting place. They chose the latter, knowing that people would pay a premium for a product that promised not just a way to haul around stuff, but a promise of a fashionable, wealthy, beautiful lifestyle.

So don’t try to sell me your product or service. Just tell me a good story, show me a particular lifestyle. Now that I might buy! CHS Communications can help you tell your story. Just ask!

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Another Great Facebook Marketing Idea!

March 8th, 2011

Looking for more ways to use your company’s Facebook page to boost sales and attract new customers? Healthy Choice distributed “progressive” coupons on its Facebook page and promoted them through status updates, community outreach, and a Facebook Ads campaign. The number of coupons was limited, but as more people signed up for the coupon on Facebook, it would increase in value, from $0.75 to $1.50 to a buy-one-get-one-free deal. This encouraged users to share the coupon with their own Facebook communities and allowed Healthy Choice to tap into viral, peer-to- peer promotion.

The results? Approximately 6,800 people had connected to Healthy Choice’s Facebook Page when the campaign began on October 12 2010. At the end of the two-week campaign, almost 60,000 people had connected – an increase of approximately 900 percent. Healthy Choice distributed 50,000 coupons. Also, 60 percent of users opted to join the company’s customer mailing list. The campaign generated significant trade coverage , including mention in a November 2010 Advertising Age article.

Want more great marketing ideas? Contact CHS Communications and let us help you!

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Small Facebook Ideas; Big Results

February 14th, 2011

By now, it’s old news that the revolutionaries in Egypt used Facebook to organize sympathizers and overthrow the government. But you can also use Facebook in small, creative ways to get results for your company — less dramatic results perhaps but still significant. Let Mars M&Ms, Budweiser and Daddies Board Shop show you how.

In April 2010, a month before the official launch of M&M’S Pretzel, Mars developed an application on Facebook called the M&M’S Pretzel Vending Machine that enabled 40,000 of the brand’s Facebook connections to sign up to have a free sample mailed to them on a first-come-first-served basis. Mars decided to “socialize” the experience by in turn empowering those people to each invite two friends to also claim a free sample bag.

As part of its advertising surrounding the World Cup soccer tournament, Budweiser launched a  “Paint Your Face” campaign that caused 2.7 million people to download an application that allowed them to virtually “paint” their profile picture. Facebook users connected to the Bud United Page to choose from among different national colors related to the World Cup. By doing so, they could restyle their own Facebook profile image to show their team allegiance.

If you are wondering if hits on a company’s Facebook page translates into actual revenue, Daddies Board Shop, a skateboard and snowboard shop based in Portland, increased revenues by $45,000 through its Facebook ad. The ad takes Facebook users to the company’s online store. Facebook allows advertisers to direct their ads to users based on things they list in the Likes and Interests sections of their profiles. Some of the words the company has targeted include “snowboarding,” “surfing” and “wakeboarding.”

Wondering how you can get more out of your company’s Facebook page to attract new customers and increase revenue? Let CHS Communications help. We have plenty of creative ideas we can put to work for you!

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Clever Funding Source for Your Product or Creative Project

January 19th, 2011

You have this great idea for a technology-related product or a documentary film. There’s just one problem: Where are you going to get the money to fund your project in these recessionary times? Let the crowd help you through crowd funding, in which an online community invests in your product to help you raise a set dollar amount. Jim Young, a Seattle-based industrial designer, tapped into premiere crowd-funding site Kickstarter.com and the money he generated exceeded his goal — times three!

Young and Canadian inventor Bernie Graham created the Pad Pivot™ a tablet stand for iPad, Galaxy Tab, Kindle, or other tablet devices. It features hands-free positioning on your lap and adjustable angles and positioning on the desktop. The hinged design allows Pad Pivot to fold small enough to fit in your pocket, purse, or bag.

Once the creative duo created a prototype, they told their story on KickStarter.com and invited individuals to invest in their dream to bring this innovative product to market. And invest, they did! To date, the project has attracted 827 backers who have invested $34,857. Here’s the kicker: they were only looking for an investment of $10,000 and they still have 53 more days on their funding campaign — and the money keeps rolling in!

Investors contribute as little as $5 to the project. With a $25 contribution, investors receive an early release Pad Pivot™  tablet stand and with more goodies thrown in for contributions at various levels. Many investors contributed $250 or more to the project.

Young shared a bit of his passion for his product and the creative funding process: “Our wish is to bring PadPivot™ to market for everyone to enjoy. We’re so excited about this process of making and designing products and we want to share it. Not only do we want to offer you a great product, but we also want you to join us in writing the next chapter of our story. We hope that others are inspired by us just as we have been by the multitude of creative projects here on this site. Bernie and I envision a world of small, connected partnerships that fuel design and creativity. Together we can share and make great things.

One key to funding success on Kickstarter.com is creating a great product. The other key is presenting your idea and your story in a compelling way so that potential investors will join you on your creative adventure. CHS Communications can help you succeed at the second part of the equation. Contact us and let us put our skills to work for your product. All that stands between you and generous product funding is telling your story well!

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This One Idea Takes Your Event from Ordinary to Exceptional

November 11th, 2010

Are you looking for one idea to take your event, meeting or conference from humdrum to exceptional? Then take your audience members on a photo walk.

One of the images captured on the IABC photo walk in Toronto. Photo courtesty of Keith Philpott Photography

Participants at the International Association of Business Communicators World Conference explored the city of Toronto with cameras in tow. They were led by professional photographers Suzanne Salvo, Keith Philpott and Chris Salvo.

They traipsed through town shooting photos of city sites, art and each other. Along the way, the photo experts gave them tips to improve their photography.

Their photos were posted online at www.flickr.com/groups/torontophotowalk/ and a selection was displayed at the conference. One more touch: you could add a photography contest in which conference participants vote on their favorite photo.

Photo courtesy of Keith Philpott Photograhy

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Where Good Ideas Come From Plus a Killer App

November 4th, 2010

If innovation is the spark that will reignite our sputtering economy, then good ideas are critical to your success. Best-selling author Steven Johnson, in his new book Where Good Ideas Come From, describes an idea as a “new configuration of thoughts inside your head.” But where can you find these new configurations? Johnson says the answer may be in a coffee shop.

Johnson argues that the best innovations often result from casual conversations. He notes that when 1650s English society switched from drinking primarily alcohol (a depressant) in public places to drinking coffee and tea, spirited conversations resulted. This idea sharing in coffeehouses led to agricultural and industrial innovations that came to characterize that era. (Starbuck’s recent announcement that it is expanding its evening hours business by serving alcohol makes me wonder what this move will do to the future of innovation!)

Two other points Johnson makes about idea generation may reinforce the importance of casual conversations: that ideas typically have long incubation periods in which the thinker mulls over the idea for a long time and that most innovations come from people connecting their ideas to other people’s ideas.

I saw this played out over the digital water cooler. Two colleagues and I were trading emails as we shaped the direction of an article about smart grid for a power industry publication. One of the emailers lives in Colorado. He commented that he hopes that in the midst of all this smart grid technology development, that someone was developing a cell phone app by which he could read his smart meter from his cell phone rather than outside his frigid home. (Are you listening app developers?) Eureka! A great idea is born as a result of casual idea sharing.

What about you? Are you allowing space in your day to connect with others, either over the Internet, phone or in person? The relaxed banter that ensues may be the source of your next great idea.

Steven Johnson’s presentation Where Good Ideas Come From, at the July 2010 TED Talks, appears below. Johnson is the best selling author of six books about the intersection of science, technology and experience.

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Whole Foods and the Renegade Lunch Lady

August 14th, 2010

My husband and I were doing our unwinding Friday night routine — dinner out and then a trip through Whole Foods for the week’s produce. As we were checking out, the clerk asked, “Would you like to donate a dollar to build a salad bar?”

This is not the first time we have added a dollar to our grocery bill at Whole Foods but I’m still amazed at the company’s compassionate heart, not to mention its clever marketing. This time, our dollar would go toward building a salad bar at a school in our community, preferably at a school in a low-income area where kids often don’t have easy access to good produce.

The idea is the brainchild of chef Ann Cooper (a.k.a. The Renegade Lunch Lady), author of Lunch Lessons: Changing the Way We Feed Our Children. Cooper is on a mission to provide U.S. children with healthy school lunches. Wisely, she and Whole Foods have teamed up with the grocer’s customers to help make it happen. Their goal is to build 300 salad bars in schools across the U.S. by January 2011.

The salad-bar building project is the second time Whole Foods has joined with the Renegade Lunch Lady to work on school nutrition. In 2009, customer and corporate donations built the website thelunchbox.org, a free resource for schools to help them create healthier lunch programs.

What about your company? Where would it make sense for your company to team up with its customers to address a problem in our communities? Is your company tied to a charitable cause related to its products or services?

Everyone wants to be part of a solution to a problem, including your customers. Invite them to add a dollar or two to their bill toward that solution. Then consider matching their contributions to give legs to the project. Don’t forget to market the program extensively and invite your customers to join you.

Then let them know the results through heart-warming stories and videos on your website and through other communication vehicles. Be generous in sharing the praise with your customers. Afterall, their seed money in the form of small donations helped make a difference. As I go through the Whole Foods checkout line, I’m counting on it.

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What You Can Learn from Nathan’s Hot Dogs of Coney Island Fame

August 8th, 2010

Just yards from the subway was sand and the biggest surprise of our NYC trip – Coney Island. I had visions of a cheesy, derelict amusement park bordered by a filthy beach. What my vacationing family found instead was a cute, retro theme park, pristine beach and bad-for-you food. Standing out in this beach food fare was the iconic Nathan’s hot dog stand. I’ve amended my unhealthy eating ways so hot dogs are no longer on my menu. Still, I couldn’t resist what turned out to be a tasty dog. I was the victim of effective marketing.

The wall of fame for the winners of Nathan's hot dog eating contest in Coney Island

Just weeks before, Nathan’s had hosted its iconic hot dog eating contest. The annual event has garnered so much press coverage as competitors from around the world show up to down a sickening number of dogs. Nathan’s has mastered fun marketing. They’ve created a fun event around an annual contest and the international media just eats it up. The current record stands at 54 dogs with buns downed in 10 minutes (burp!) — a photo-worthy event for sure. Even better, they’ve tied the event to an iconic location where generations of New Yorkers have spent leisurely weekends.

Here’s another example of effective marketing for more noble purposes: Food Network chef Jamie Oliver is on a Food Revolution quest to transform Americans’ unhealthy eating habits. How does he call attention to the need for improved nutrition, particularly in the lunches served at public schools? Among his many marketing tricks, he organized a food flash mob of college students milling around a campus. Suddenly, the music cranks and the kids start dancing as they “cook.” Once Jamie has everyone’s attention, he touts the benefits of healthy eating.

Jamie also organized street cooking demonstrations and invited residents of a town in West Virginia (data revealed this to be the most unhealthy state) to participate at rows of portable cooking stations. The events were well done and the media did its magic.

Both these examples beg the question: When was the last time anyone called your company’s marketing “fun”? Can you create a contest, fun activity or other interesting event to get the word out about your product or service? It has worked for Nathan’s and it can work for you.

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